Watch 2 short videos and answer 4 questions.

QUESTION

Chapter 6 & 7 Videos

Watch. Answer in detail, the 4 questions below:

Positive Message

http://www.youtube.com/watch?v=152hRhl_x60&list=UUlG8fgLv-QvTdd7IMOVdReg (Links to an external site.)

1) What are the main points in a Positive Message?

Negative Message

http://www.youtube.com/watch?v=3nGaqLn8Tdo (Links to an external site.)

2) What are the main points in a Negative Message?

3) What are the main differences in your approach to Positive and Negative Messages?

4) Write 2 short emails:

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