Using regression analysis answer question

What trends emerge from a univariate and bivariate analyses of customer satisfaction data at Emerald Heights? Consider aspects like overall satisfaction ratings, specific service areas, and demographic segments. Which factors show the strongest correlations with high satisfaction ratings? 

Using regression analysis, identify the key factors that most significantly impact customer satisfaction at Emerald Heights. Additionally, apply factor analysis to uncover underlying dimensions of customer satisfaction. How do these analyses help in understanding customer preferences and improving satisfaction levels?