Identifying When Counseling Is Necessary

Ms. Jones is a clerk in a small office that faces frequent deadlines. There isconstant pressure on the staff to increase production. Very often there arearguments among the staff; more often than not, Ms. Jones seems to be theinstigator of the arguments. Although Ms. Jones’s work is satisfactorilycompleted, the unit’s production is often late and incomplete, and moraleis very low.

Assignment Question:

Q1.Does Ms Jones need counseling or not?

Q2. If yes, why?

Q3. What is the importance of employee counseling in an organization?

Q4. Counseling should not be viewed as punitive, but as a problem-solving session. Discuss.