When you visit a store, the atmosphere, colors, lighting, parking lot, sales staff, store layout, displays, etc. all have an impact on building the customer relationship. When you visit an e-commerce site all that is available to help build the relationship is the website. What the site looks like, and what the customer has access to will help or hinder in the relationship building.

This week for your discussion, you will explore how e-commerce sites build customer relationships differently than a store with a physical presence.

• What are some of the advantages of physical stores in building customer relationships? Reflect on a time when you had a great experience and when you had a poor experience. What happened that impacted your perception?
• What are some of the advantages that e-commerce sites have in building customer relationships? Think about a well-designed site and a poorly designed site. What are some of the things that impacted your perception?

There is strong agreement that transformational leadership is an ideal most leaders should strive for. However, measuring and evaluating whether or not someone is a transformational leader is very tricky. Do you think transformational leadership is something that can easily be measured, or more like something that you could describe as “you know it when you see it”?

Do a Google search on “transformational leadership questionnaire” or “transformational leadership quiz” and try to find a good questionnaire that measures one’s transformational leadership qualities. Take the quiz, and share the link with your classmates. Discuss how accurate and reliable you think this quiz is, and whether or not it would be useful in the business world. As a follow-up post, try taking one of the questionnaires that your classmates found. Finally, make sure to discuss how the quiz you took relates to the definitions of transformational leadership that you found in the required background readings.

Please answer the following questions (please include the question verbiage in your response); these questions will only need to be answered in a question and answer formatting but will need to include citations and references in APA formatting.

1. What is the theory of situational leadership? What are the four different types of leadership within the theory and in what settings would each be applied. Give examples if necessary (not required).
2. What are the five practices of exemplary leaders as defined by Kouzes and Posner (2007)? List and define the five. Of these five, which is your strongest and which is your weakest? Provide an example of a time where you experienced failure in one of these categories.
3. What are Conger’s four components of successful persuasion? Define each, and give an example of one of the four. Identify two influence tactics from Yukl and Falbe and briefly explain whether or not they fit into Conger’s model.

Two principle impediments toeffective and lasting organizational change are structures and systemswithin the organization. In other words, for change to become a part ofan organization, managers often have to change the formal and informalstructures of an organization to better support the change initiative.

For this Discussion Question, find an organization in KSA thatcompleted a change in their organization within the last three years.Discuss how they changed or modified their formal and informalstructures and systems to ensure the intended change became a part ofthe organization’s culture. Then discuss how the organization usedstructures and systems to deal with the uncertainty and complexity inthe environment? Was this an appropriate response?

How could the existing structures and systems have been approachedand used differently to advance the desired change? How did existingstructures and systems affect the ability of the change leader to bringabout the desired change?

• Use APA style guidelines
• 4-6 paragraphs
• 2-3 refrences and refrence inside the text

Question 1:

Please refer to the curved line in figure 14.8 on page 499 and explain the reason for the following: The line initially has an upward slope, but gradually begins to slope downward as you move further out along the horizontal axis.

Question 2:

Please explain the following statement: There are times when a cut in dividends can be a positive signal.

Question 3:

Consider the Dividend Irrelevance Theory and explain the following: Generally speaking, why is there an inverse relationship between dividends and the potential for growth?

Question 4:

Consider the Bird in the Hand Theory and explain the following: Why are dividends less risky than pursuing growth opportunities?

Question 5:

Go over equations 14.1, 14.1a, 14.2 and 14.2a in the textbook. Please note that I am referring to the equations in the narrative of the chapter and not the end of chapter problems. Also, you do not have to include this question as part of the HW submission.