Please select one of the management or leadership theories (you may know of one not listed below) and three of the characteristics listed below. You want to research how the details you chose for each characteristic apply to the selected management or leadership theory. You should write at least 100 words for each characteristic.

Management and leadership theories include (select one or one you are familiar with):

• Contingency theory
• Systems theory
• Chaos theory
• Theory X and Theory Y
• Human relations theory
• Transactional leadership theory
• Transformational leadership theory
• Path-goal theory
• Charismatic leadership theory
• Situational leadership theory.

Different types of characteristics to consider for each management or leadership theory are (select three):

• Traits
• Values, integrity and moral development
• Confidence and optimism
• Skills and expertise
• Behavior
• Influence tactics
• Attributes about followers
• Beliefs and assumptions.

For example, you may select the contingency theory and write 100-word minimum about (1) traits, 100-word minimum about (2) skills and expertise, and 100-word minimum about (3) behavior.

Using references to support this assignment and future assignments is an important way to demonstrate that you’ve thoroughly comprehended class content and that you are using critical thinking skills. This is important for all academic writing. Our own opinions are useful and helpful, but in order to credibly argue your perspective in an academic environment, please be sure to demonstrate that you’ve done research and critical reflection. This comes from researching additional references thoroughly. Also, be sure to use APA 6th edition formatting to provide in-text citations and a matching reference list. By properly researching and using references, you will undoubtedly improve your grade in any academic setting. At least one reference is recommended for this assignment.

A brief Professional Development Plan — 50% The aim of this assignment is for you to put some of the exercises, readings, feedback, and assessment results from this course to work for your own benefit. The plan should include your most current thinking about leadership (what have you learned in this course?), your thoughts about your personal aspirations going forward (to include personal values and goals), and • -What have you learned about leadership that matters to you? Why does it matter? • What have you learned about your strengths and developmental needs as a leader? What do you need to do to capitalize on your strengths? What will you do to manage your derailers (i.e., a weakness or strength deployed at the wrong time/place/manner)? • What is your game plan for developing as a leader? What are the one or two changes you could make that would make you more effective (and happier) as a leader and as a person? • What are the challenges you anticipate personally and professionally when returning to your previous life, as a part of the re‐entry process? Papers will be judged on quality of thinking, use of data and concepts from the course or from your own experience or reading, logical organization, and presentation (including proofreading, errors of grammar, spelling, etc.). The papers should be 5‐7 pages in length. Please double‐space your papers using 12‐point type and show the word count at the end of the paper. All sources and references should be cited in footnotes. Please use MLA

Course Project – Marketing the Product / Service

This course has major project assignments due in Week 3 and Week 5. It will take more than a week’s effort to adequately complete them. Plan time to start the research and work on those assignments earlier than the week in which they are due.

It is critical to make the best of every interaction with the customer.

Using the same organization selected in Week 1 for the course project, address the following:

• Summarize the key product/service offered by your organization, including the role of the customer service department or direct service required to make a sale to the customer.
• Create and defend a diagram or flowchart detailing the service delivery process. The chart should clearly identify each contact point (e.g. frontline employee, supervisor, delivery, etc.) before, during, and after the purchase. Your defense of the diagram should detail the role of each contact and assess why each role is critical to the entire service delivery process. (For assistance, review Service Delivery lecture tab and click here for a Service Delivery Infographic).
• Analyze at least three possible contact point failures in the service delivery process for your organization. Why do you consider these to be possible contact point failures?
• Justify recommendations to prevent or address the potential contact point failures and enhance service delivery in your organization. Be sure to consider how customers will benefit by your recommendations.
• Defend a statement positioning the brand around the new/improved services.

Submission Details:

• Submit your answers in a 6- to 9-page Microsoft Word document, using APA style.

1. Preparesystems documentationto represent the ACME Computer Games cash rental process. Open Microsoft Visio Professional, start anew drawing (US Units), and then select the following shapes to construct your diagrams: Data Flow Diagram Shapes, Basic Flowchart Shapes, Miscellaneous Flowchart Shapes, and Connectors. Alternatively, you may start with the blank template you created. Notes: Diagrams MUSTbe constructed using Microsoft Visio then copied into Microsoft Word (place each diagram on a separate page). You MUSTuse DFD/flowchart symbols presented in the course notes.Do NOTuse colored backgrounds, design themes or shapes when constructing systems diagrams for this course; use black on white backgrounds ONLY. I realize Visio provides you with such options, but they are NOTacceptable for systems diagrams.
   1. Construct a context DFD based on the table of entities and activities you prepared. Your context DFD must be balanced with your physical DFD and logical DFD.
   2. Prepare a physical DFD based on the table of entities and activities you prepared. Your physical DFD must be balanced with your context diagram and logical DFD.
   3. Prepare a logical DFD (level 0 only) based on the subprocesses you created above. Your logical DFD must be balanced with your context diagram and physical DFD.
   4. Prepare a system flowchart based on the table of entities and activities you prepared.
2. Briefly discuss how your table and diagrams would change if the scope of analysis were redefined to start at the point the customer presents the membership card and selected game(s) to the clerk and end at the point when the manager retrieves the deposit slip from the bank.

Lewin’s Change Model

One of the seminal studies and theories related to change management is Kurt Lewin’s Change Management Model. Components of his work are identified in many other theories, so understanding this theory offers insight into the change management process.

In this assignment, provide a brief overview of Lewin’s Change Management Model, including his rationale for creating this theory and the intended role this model addresses in change management.

Then discuss the three stages of change implementation and explain the importance of each stage. Be sure to use the terminology for each stage of Lewin’s model as outlined in the text.

Finally, Lewin’s theory was created in the 1940s. How would you modify/alter his theory to ensure that it remains relevant and applicable within KSA? Discuss any changes to be made to his theory to reflect today’s business environment, both globally and within KSA.

Your well-written paper should meet the following requirements:

• Be four-to-five pages in length, which does not include the title page and reference pages, which are never a part of the content minimum requirements.
• APA templete.
• Support your submission with course material concepts, principles, and theories from the textbook and at least three scholarly, peer-reviewed journal articles.
• It is strongly encouraged that you submit all assignments into the Turnitin Originality Check prior to submitting it to your instructor for grading. If you are unsure how to submit an assignment into the Originality Check tool, review the Turnitin Originality Check – Student Guide for step-by-step instructions.
• Review the grading rubric to see how you will be graded for this assignment.