Case Module 6:

Each team completes the following tasks: Create a use case diagram. Make sure to identify the entities as actors and show the interaction between each of the actors. Be sure to identify at least two processes on the use case diagram and show all the actions between them. Don’t forget to include a system boundary so we can determine which actions occur within the system and which are external to SIM. Create a table showing each object. For each object, be sure to outline associated attributes and methods. Include 3 instance examples for each of the entities. Use the data library and previously developed organizational chart to find examples.

Complete the use case diagram on a Visio (or other open source software) file. Complete the entity tables and instance examples on a Word document.

Entity tables and instance examples can be done whenever on in a Word document.

Three sections means everyone picks one part of the project and then that way I can combine everyone’s work and edit whatever needs to be fixed or touched up.

Now that the DFD has been created, it is time to build an object model for our new system. When thinking about SIM’s objects, use the entities already identified: the technicians, customers, and appointment setters. Since SIM is also interfacing with the Parts Department, it is important to use that department also as an entity.

Also, create a Use Case diagram. Make sure to identify the entities as actors and show the interaction between each of the actors. Be sure to identify at least two processes and show all the actions between them. Don’t forget to include a system boundary so we can determine which actions occur within the system and which are external to SIM.

With the creation of the use case diagram, you should be able to create a model (or table) showing each object. For each object, be sure to outline associated attributes and methods. Hopefully, the use case diagram and the DFD will make this process fairly straightforward

I almost forgot to mention that the developers need 3 instance examples for each of the entities. I suggest that you use the data library and previously developed organizational chart to find examples.

Please include this with your object modeling.

Your job package will include the following:

Cover Letter: This should be tailored to the specific job/internship you chose. Address the letter to the person who posted the ad and if there is not a name listed, see if you can contact the company to find the name of the appropriate person. The content should not repeat what is contained in the resume and must identify the specific job for which you are applying, highlight the qualifications that make you a good candidate for the position, and contain a request for an opportunity to be interviewed.

Résumé: Your resume is a very personal sales tool that should be kept current. You’ll find a variety of sample resumes in class and should practice using different samples until it looks professional and reads well. The resume should be no longer that one page (two pages are recommended ONLY if you have extensive professional experience in the field of your choice).

References: Identify three individuals who would provide positive recommendations for you. Include their names, addresses, telephone numbers, and relationship to you. This is separate from your resume but should be printed on the same paper, in the same font and style, and with the same headings or personal letterhead. You would not mail this to a potential employer unless they requested references.

Thank-You Letter: This should be tailored to the interview that you had with the hiring manager of your position. The letter should highlight your top qualification for the position of interest, but not a restatement of your resume.

Copy of Job Posting: Copy of the internship/job posting must be attached to your job package.

Resume Clinic: During our “Resume Clinic” you will have the opportunity to get feedback on your resume and cover letter from your peers. Remember that a resume is ALWAYS a work-in-progress and your cover letter should be tailored for the position that you are applying (this document is not a one size fits all). By the time you hand in your final package, I EXPECT your resume and cover letter to be completely free of typos (-10 points each) and grammatical errors (-5 points each), just as they must be when you send them to a prospective employer.

As the Vice President of Rochester Preferred Travel, you are upset with Premier Promos.

Premier is a catalog company that provides imprinted promotional products for companies. Your travel service was looking for something special to offer in promoting its cruise ship travel packages. Premier offered free samples of its promotional merchandise, under its “No Surprise” policy.

You asked yourself, “What can we lose?” and on January 11, you placed a telephone order for a number of samples. These included:

• An insulated lunch sack
• A portable power strip in a zippered case
• A square-ended barrel bag with fanny pack
• A deluxe canvas attaché case
• Two colors of garment-dyed sweatshirts

All items were supposed to be free. But it seemed odd to you when they asked for your company’s credit card number. This was because Premier had promised to bill you only if you decided to keep these sample items.

When the items arrived, you were not pleased. You returned them all on January 21. You have a postal receipt showing the return. However, your February credit card statement showed a charge of $258.20 for the sample items. You called Premier in February and spoke to Virginia, who assured you that a credit would be made on your next statement. However, your March statement showed no credit. You called again and received a similar promise. It’s now April and no credit has been made. You realize that this situation is now too complicated for another telephone call, and you decide to write and demand action.

Based on your research and understanding of the scenario, create a document in Microsoft Word that is a draft of a complaint letter. Using search terms such as “writing” AND “business letter” or “complaint letter”, use the South University Online Library to find resources that will help you write the letter.

The complaint letter needs to be addressed to:

Ms. Arletta Sandusky, Customer Services, Premier Promos, 2445 Bermiss Road, Valdosta, GA 31602.

Your letter should include the following elements:

• All the essential parts of a business letter.
• The opening and closing of the letter must demonstrate originality.
• The letter must have positively phrased content.

Submission Details:

• Cite any sources you use in APA format on a separate page.
• Submit your letter in a 2- to 3-page Microsoft Word document.

Your resume assignment is to be completed in two parts:

1. Summary statement and three specific value-added statements detailing your accomplishments/achievements

2. The ENTIRE resume -We will review what to add to your resume on Monday Sept. 16th. If you get the “value added” contributions right – believe me you are well on your way! The resume should be a SHOWCASE of your accomplishments and a calling card for what a future employer, business partner can look for when connecting with YOU. It is your BRAND ON PAPER.

Want a head start to your entire resume assignment: Start reviewing your resume before the 9/16 class. Take out – mundane tasks that are associated with all your jobs. Everyone knows a receptionist “answers phones.” Think instead about what you ACCOMPLISHED/ the value you added to the company while at the receptionist’s desk?

Old jobs: Are they relevant to where you are headed now? Do they add to your story or detract?

Just a “minute” jobs: Every body takes a “needed to earn just a little money for a minute” jobs: Decide if you want to include these in your permanent story. Did you add value while there or did you just need a paycheck for a while?

School/Community: Are you in clubs/organizations, community groups or sports activities that add value? What are you doing? What have you accomplished? Did you help organize a fund raising drive or a volunteer day? What was the specific result of your effort? Are you in sports at BSU? Have you ever thought about the REVENUE that your effort generates for the university? How the morale you create is utilized to boost the campus?

Presentation Matters: Start thinking NOW about how your resume LOOKS – conservative fields like accounting and finance still require a basic look but you can add a little color and get a little bit creative with the typeface. Fields like marketing, management and you entrepreneurs? OK – looking to see some ATTITUDE. You don’t have to submit a painting – but your resume SHOULD communicate SOMETHING VISUALLY as well as in writing. It is a PRESENTATION – so start thinking about what that presentation will look like –

Scenario

North American Transport (NAT) is a fast growinglong-haul trucking company that specializes in the delivery of fresh foods to many of the leading fresh-food retail chains across the United States. NAT is based out of Kansas City, Kansas and employees 75 drivers, loaders, mechanics, communications technicians, business developers andmanagers. NAT’s business plan includes 20% growth per year or 225 employees within 5 years. NAT is also planning on adding additional Fleet Resource Centersin California and Virginia. Fleet Resource Centers are NAT owned service facilities used to maintain the fleet of trucks, vans, trailers, refrigeration etc. Fleet Resource Centers also offer growth and will require resources.

Business Goals for the MIS Architecture:

• An architecture that is flexible and scalable; Company growth is projected to be 20% per year
• An architecture that can rapidly deploy/employ new systems and technology; Agile system development
• An architecture that meets the demands of evolving business processes; Information Technology cannot “hold up” any business process, IT must be adaptable
• An architecture that is easily understood and easy to manage; Minimize IT department footprint. Take advantage of cloud services
• An architecture that is secure; Deploy state-of-the-art security software/hardware

MIS Architecture

Current MIS Architecture Capabilities:

• One 12 port 10 Mb/s switch
• Laptop computers used to support administrationwith various operating systems
• 1 shared printer
• MS Office 2007
• Exchange Server 2007
• MS SQL on a stand-alone computer
• ADSL broadband Internet 8 Mb/s

Instructions

Create an MIS Architecture Plan

• You will use Microsoft Word to develop a MISarchitecture plan that analyzes the current capabilities, lists available resources, aligns capabilities with business objectives in order to identify gaps and recommends IT solutions.
• Your plan must include a Table of Contents and Headers.
• Analyze and explain the current MIS architecture: Discuss bandwidth, speedof service, reliability, scalability, mobility andsecurity.
• Create a list that identifies and outlines existing resources being utilized in the company.
• Discuss the operational objectives of the company using assumptions gained from the scenario.
• Develop a recommendation plan for an improved MIS architecture. Your plan should examine whether or not the current architecture meets the business needs and if not, identify those gaps. Be sure to consider the businesses’ goals and objectives.
• Using software of your choosing (Ex. Power Pointor Visio), construct a revamped architecture diagram that meets the needs of the company. Attach your architecture diagram as an appendix.