Responses to Requests

HW # 1  response
One question that arises in a claim is whether or not a company should apologize. For me, I ask, does an apology further our goals? Does it raise new problems? Consider the responses offered in the video, and by Lego, and tell me what you think about apologies. As always, in MLA format, please submit 1 page below. 

HW # 2  response

Assume that you are Joseph Morgan, the Regional General Manager of ProCar Rentals, and you received a complaint (check back to last weeks assignment for this). You decide to call back that dissatisfied renter. You want to retain him as a customer,   per the 3 goals discussed prior – be reasobale on #3 and what you offer.