business paper

read page 405 case and answer the following questions only using chapter 7

must be two pages and follow directions

1.What are the sources of conflict in this case?

2. What approaches to conflict management are used by the actors in this situation? How effective was each?

.3.Based on the behavioral guidelines for the collaborative approach, how did Dan perform in his roles as the initiator, as the mediator, and as the responder, and how could he have done better in those roles?