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Subject – 2024 Spring – Operational Excellence (ITS-631-B05) – Second Bi-term

Week 2 Discussion

This week we focus on the social and organizational issues that exist with a better understanding of why changes occur. Beginning on page 96 of the Information Technology and Organizational Learning text, the author presents three phases of maturation with technology. A summary table of these phases appears on page 99. Using what you understand from these phases, consider what phase your current (or previous) organization may currently be in and what challenges they are facing in moving to the next phase.