Front-Stage And Back-Stage Functions In Service Organizations: Case Study Of The Grace Hotel

Front-Stage Functions in Service OrganizationsThe essay is outlining front-stage and back-stage functions in a service organization. “The Grace Hotel” is considered to make understanding of these functions in services organizations in practical manner. The hotel is situated in Sydney and providing hospitality services across Australia. The essay is describing flow chart of these front-stage and back-stage of service organization “The Grace Hot…